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Flexibus FAQ’s

What is Flexibus On Demand?

Flexibus On Demand is a public transport service that makes going places using public transport convenient, safe and reliable. We will pick you up from home and take you to where you need to go within the service area. Whether that be meeting existing bus routes, a lift home from the shops, a ride to an appointment or a visit to see friends. The service is currently running in the townships of Bega, Merimbula, Tura Beach, Pambula and Eden.

What areas does FlexiBus On Demand service?

F1 Bega services a pre-defined boundary approximately 2.5 kilometres from Church Street in Bega including South East Regional Hospital, and North Bega and allows you to be picked up from home and taken to a connecting bus route or point of interest within the service zone.
F2 Merimbula / Tura Beach / Pambula services a pre-defined boundary approximately 6 kilometres from Hylands Corner in Merimbula including Tura Beach, Pambula and Pambula Beach and allows you to be picked up from home and taken to a connecting bus route or point of interest within the service zone.
E2 Eden services a pre- defined boundary approximately 3 kilometres from Eden Coach Stop in Imlay Street, Eden including Eden Cove. The service allows you to be picked up from home and taken to a connecting bus route or point of interest within the service zone. Detailed maps of the service areas are available on the Flexibus App.

What hours does the service operate?

F1 (Bega) & F2 (Merimbula) service operates Monday to Saturday between 9:30am to 2:30pm. This service does not operate on Sundays or on Public Holidays.
E3 (Eden) service operates Monday to Friday, between 9:30am to 2:30pm. . This service does not operate Saturdays, Sundays or on Public Holidays.

How do I book this service?

This service can be booked through our Flexibus App that can be downloaded from the Google Play Store for Android phones and the Apple Store for Apple phones.
For customers requiring assistance, bookings can also be made by calling (02) 6495 6452.

How do I book a trip on the app?

Booking a trip on the Flexibus app is Easy!

  • Fill out the Sign up details and enter your name, email, mobile phone and payment method information.
  • Choose your pick-up date, click on the time slot and your preferred pick-up time.
  • You will be sent a confirmation email or SMS and you will now be able to track your bus.

When is the latest a customer can book an On Demand trip on this service?

Bookings can be made up to 20 minutes prior to your trip. Please note that bookings are subject to availability.

How can I pay for a ticket?

The most efficient way to pay for your ticket is through your nominated credit or debit card. Phone bookings can either be paid via your nominated credit or debit card or you can pay cash to the driver when boarding the bus. Please indicate when booking how you would like to pay.

What do I pay for a ticket?

A standard one-way fare for this service starts from $2.40.
Concession fares start from $1.20 and are available to concession card holders, including pensioners, seniors, students and apprentices.
The RED ticket fare is $2.50 and is accepted on these services for Seniors and Pension card holders. This ticket allows passengers to hop on and off the buses all day for the cost of $2.50. Please refer to the Terms & Conditions for all fare information.

Can I board a service without a booking?

You will need to have an account to book a journey Without a booking, you cannot board a service. If time permits, a booking can be made at the next available opportunity by calling (02) 6495 6452. Sorry but we are unable to provide a hail and ride service.

How do I know if my Flexibus is on time?

Our buses use GPS technology to display the location of the bus. After booking your trip you can track the arrival of the bus via the Flexibus app. You will receive a text message when your bus has arrived and the driver will wait for 2 minutes for you to board. If you fail to board within this 2 minute period your booking will be marked as a No Show and the bus will move on to the next pick up point and a No Show fee will be charged to your nominated card to the value of your booked journey.

Can I change or cancel my booking?

Yes, you can cancel your booking via your Flexibus app or by calling during office hours. You will need to cancel the existing trip from the app at least 20 minutes before and rebook Flexibus uses a sophisticated algorithm to plot the most efficient route based on up coming bookings. If a booking is cancelled within 20 minutes of the scheduled pickup time then the re routing of the bus will cause delays for other passengers already booked on the service.

What is the refund policy?

Cash fares are charged on boarding and app fares are charged to your nominated credit or debit card on arrival at your destination.

What type of bus is used?

Flexibus On Demand uses a fleet of Hino Poncho mini buses which are capable of carrying up to 18 passengers or 16 passengers and one wheelchair passenger.
Our drivers have received training in disability awareness and are willing to assist if requested

Is there luggage space available?

Yes, limited space is available for large luggage items. E.g.: if you are carrying luggage, or items such as prams, golf bags or suitcases. Please note these details in the special requirements field when creating the booking.

Can I travel with my pet?

We do accept registered companion animals on board the service. Unfortunately pets and other animals are not permitted.

How do I provide feedback regarding the service?

You will be able to provide feedback directly from your app. Simply click the preferred link on the “Contact Us” page. Alternatively, you can contact our support staff at or call us on (02) 6495 6452. You will also have the opportunity to leave a trip rating and feedback for every trip via the Flexibus app. Your app will prompt you to do so after each trip is completed.

Who can I contact if I have technical issues with the website or mobile phone application?

All technical enquiries can be submitted via the “Contact Us” section of your app. For any further information, please contact our depot by phone on (02) 6495 6452 or via email at

Get in Touch

Get in contact with our helpful team today if you have any tour and bus charter queries or if you need more information about our public and school bus services.