Passenger FAQ’s

Feedback, Compliments or Complaints

You can submit feedback, complaints or concerns by using one of the following methods:

Submitting a complaint

Sapphire Coast Buslines is committed to providing excellent customer service but if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner and within clear time frames.

Our priority is to respond and resolve complaints within 2 business days unless it involves more investigation. In these instances, you will be kept updated on the progress of your complaint.

What if I want to remain anonymous?

You can choose to remain anonymous when you submit a complaint. Anonymous complaints will be registered and referred to the relevant area for review. Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. 

Category: General FAQs

Fares

You can submit feedback, complaints or concerns by using one of the following methods:

Submitting a complaint

Sapphire Coast Buslines is committed to providing excellent customer service but if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner and within clear time frames.

Our priority is to respond and resolve complaints within 2 business days unless it involves more investigation. In these instances, you will be kept updated on the progress of your complaint.

What if I want to remain anonymous?

You can choose to remain anonymous when you submit a complaint. Anonymous complaints will be registered and referred to the relevant area for review. Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. 

Category: General FAQs

Our Buses

You can submit feedback, complaints or concerns by using one of the following methods:

Submitting a complaint

Sapphire Coast Buslines is committed to providing excellent customer service but if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner and within clear time frames.

Our priority is to respond and resolve complaints within 2 business days unless it involves more investigation. In these instances, you will be kept updated on the progress of your complaint.

What if I want to remain anonymous?

You can choose to remain anonymous when you submit a complaint. Anonymous complaints will be registered and referred to the relevant area for review. Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. 

Category: General FAQs

Accessible Travel on Route Buses

You can submit feedback, complaints or concerns by using one of the following methods:

Submitting a complaint

Sapphire Coast Buslines is committed to providing excellent customer service but if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner and within clear time frames.

Our priority is to respond and resolve complaints within 2 business days unless it involves more investigation. In these instances, you will be kept updated on the progress of your complaint.

What if I want to remain anonymous?

You can choose to remain anonymous when you submit a complaint. Anonymous complaints will be registered and referred to the relevant area for review. Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. 

Category: General FAQs

Traveling on Route buses

You can submit feedback, complaints or concerns by using one of the following methods:

Submitting a complaint

Sapphire Coast Buslines is committed to providing excellent customer service but if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner and within clear time frames.

Our priority is to respond and resolve complaints within 2 business days unless it involves more investigation. In these instances, you will be kept updated on the progress of your complaint.

What if I want to remain anonymous?

You can choose to remain anonymous when you submit a complaint. Anonymous complaints will be registered and referred to the relevant area for review. Although we won’t be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. 

Category: General FAQs