Passenger FAQ’s

Feedback, Compliments or Complaints

Unless the item can be accommodated within the student’s bag or separate equipment bag and can fit on students lap.  It cannot take up a passenger seat or be stowed in the isle.  Large school projects and large musical instruments must also fit on student’s lap.

Please note that if these or other items are deemed by the driver as having potential to cause injury  in the event the bus was involved in an accident or required to break heavily which may cause injury or discomfort to other passengers is also prohibited from being carried inside the bus.

This policy is for the safety of passengers, other road users and the driver.

Management understand that it may cause inconvenience to passengers, however safety is always our first concern.  As such all drivers are asked to enforce this policy as it only creates confusion and angst if some drivers adhere to the policy and others disregard at certain times.

  • Surfboards, Boogie Boards – No, items are too large.
  • Golf/Cricket bags – Yes if contained in a narrow bag.
  • Scooters – Yes if folded and in a bag.
  • Fishing rods – Yes if folded and in a bag.
  • Skate boards – Yes if it is in a bag.
  • Bikes – No, item too large

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Sapphire Coast Buslines prides itself on its driver training and employment practices. In line with Guidelines set out by Transport for NSW and the RTA, all our drivers have a

  • Driver Authority
  • Medium Rigid License or higher
  • A current Working with Children Police Check. 
  • Our drivers are also offered customer service training, Certificate in Transport Distribution and training in working with customers who may have special needs.

Please remember that there is a strict Code of Conduct for all students travelling under the SSTS scheme must adhere to. Breaches of the Code will not be tolerated and will result in disciplinary action, including possible suspension from free travel. If you feel your child is having any trouble on the bus, please call us and we will ensure the driver is aware of the situation. Our drivers are trained to deal with various issues such as special needs children, shyness, bullying and swearing.

In some school bus situations, there will be a mixture of both primary and high school children. Often these buses with a mixture have better behaviour than buses with Primary or Secondary only students. In most cases, high school students will sit towards the back of the bus and primary towards the front nearest the driver.

If you think your child has left something on the bus, just give us a call.  We have a comprehensive Lost Property System where we make every attempt to return the property to its rightful owner.

If your child does not turn up at the right stop, don’t panic; ring us here at the Pambula office on (02) 6495 6452. We will radio through to our drivers and locate your child and we will organise to have the bus meet you at another stop or if possible divert the bus at an appropriate point back to your stop.

Fares

Unless the item can be accommodated within the student’s bag or separate equipment bag and can fit on students lap.  It cannot take up a passenger seat or be stowed in the isle.  Large school projects and large musical instruments must also fit on student’s lap.

Please note that if these or other items are deemed by the driver as having potential to cause injury  in the event the bus was involved in an accident or required to break heavily which may cause injury or discomfort to other passengers is also prohibited from being carried inside the bus.

This policy is for the safety of passengers, other road users and the driver.

Management understand that it may cause inconvenience to passengers, however safety is always our first concern.  As such all drivers are asked to enforce this policy as it only creates confusion and angst if some drivers adhere to the policy and others disregard at certain times.

  • Surfboards, Boogie Boards – No, items are too large.
  • Golf/Cricket bags – Yes if contained in a narrow bag.
  • Scooters – Yes if folded and in a bag.
  • Fishing rods – Yes if folded and in a bag.
  • Skate boards – Yes if it is in a bag.
  • Bikes – No, item too large

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Sapphire Coast Buslines prides itself on its driver training and employment practices. In line with Guidelines set out by Transport for NSW and the RTA, all our drivers have a

  • Driver Authority
  • Medium Rigid License or higher
  • A current Working with Children Police Check. 
  • Our drivers are also offered customer service training, Certificate in Transport Distribution and training in working with customers who may have special needs.

Please remember that there is a strict Code of Conduct for all students travelling under the SSTS scheme must adhere to. Breaches of the Code will not be tolerated and will result in disciplinary action, including possible suspension from free travel. If you feel your child is having any trouble on the bus, please call us and we will ensure the driver is aware of the situation. Our drivers are trained to deal with various issues such as special needs children, shyness, bullying and swearing.

In some school bus situations, there will be a mixture of both primary and high school children. Often these buses with a mixture have better behaviour than buses with Primary or Secondary only students. In most cases, high school students will sit towards the back of the bus and primary towards the front nearest the driver.

If you think your child has left something on the bus, just give us a call.  We have a comprehensive Lost Property System where we make every attempt to return the property to its rightful owner.

If your child does not turn up at the right stop, don’t panic; ring us here at the Pambula office on (02) 6495 6452. We will radio through to our drivers and locate your child and we will organise to have the bus meet you at another stop or if possible divert the bus at an appropriate point back to your stop.

Our Buses

Unless the item can be accommodated within the student’s bag or separate equipment bag and can fit on students lap.  It cannot take up a passenger seat or be stowed in the isle.  Large school projects and large musical instruments must also fit on student’s lap.

Please note that if these or other items are deemed by the driver as having potential to cause injury  in the event the bus was involved in an accident or required to break heavily which may cause injury or discomfort to other passengers is also prohibited from being carried inside the bus.

This policy is for the safety of passengers, other road users and the driver.

Management understand that it may cause inconvenience to passengers, however safety is always our first concern.  As such all drivers are asked to enforce this policy as it only creates confusion and angst if some drivers adhere to the policy and others disregard at certain times.

  • Surfboards, Boogie Boards – No, items are too large.
  • Golf/Cricket bags – Yes if contained in a narrow bag.
  • Scooters – Yes if folded and in a bag.
  • Fishing rods – Yes if folded and in a bag.
  • Skate boards – Yes if it is in a bag.
  • Bikes – No, item too large

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Sapphire Coast Buslines prides itself on its driver training and employment practices. In line with Guidelines set out by Transport for NSW and the RTA, all our drivers have a

  • Driver Authority
  • Medium Rigid License or higher
  • A current Working with Children Police Check. 
  • Our drivers are also offered customer service training, Certificate in Transport Distribution and training in working with customers who may have special needs.

Please remember that there is a strict Code of Conduct for all students travelling under the SSTS scheme must adhere to. Breaches of the Code will not be tolerated and will result in disciplinary action, including possible suspension from free travel. If you feel your child is having any trouble on the bus, please call us and we will ensure the driver is aware of the situation. Our drivers are trained to deal with various issues such as special needs children, shyness, bullying and swearing.

In some school bus situations, there will be a mixture of both primary and high school children. Often these buses with a mixture have better behaviour than buses with Primary or Secondary only students. In most cases, high school students will sit towards the back of the bus and primary towards the front nearest the driver.

If you think your child has left something on the bus, just give us a call.  We have a comprehensive Lost Property System where we make every attempt to return the property to its rightful owner.

If your child does not turn up at the right stop, don’t panic; ring us here at the Pambula office on (02) 6495 6452. We will radio through to our drivers and locate your child and we will organise to have the bus meet you at another stop or if possible divert the bus at an appropriate point back to your stop.

Accessible Travel on Route Buses

Unless the item can be accommodated within the student’s bag or separate equipment bag and can fit on students lap.  It cannot take up a passenger seat or be stowed in the isle.  Large school projects and large musical instruments must also fit on student’s lap.

Please note that if these or other items are deemed by the driver as having potential to cause injury  in the event the bus was involved in an accident or required to break heavily which may cause injury or discomfort to other passengers is also prohibited from being carried inside the bus.

This policy is for the safety of passengers, other road users and the driver.

Management understand that it may cause inconvenience to passengers, however safety is always our first concern.  As such all drivers are asked to enforce this policy as it only creates confusion and angst if some drivers adhere to the policy and others disregard at certain times.

  • Surfboards, Boogie Boards – No, items are too large.
  • Golf/Cricket bags – Yes if contained in a narrow bag.
  • Scooters – Yes if folded and in a bag.
  • Fishing rods – Yes if folded and in a bag.
  • Skate boards – Yes if it is in a bag.
  • Bikes – No, item too large

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Sapphire Coast Buslines prides itself on its driver training and employment practices. In line with Guidelines set out by Transport for NSW and the RTA, all our drivers have a

  • Driver Authority
  • Medium Rigid License or higher
  • A current Working with Children Police Check. 
  • Our drivers are also offered customer service training, Certificate in Transport Distribution and training in working with customers who may have special needs.

Please remember that there is a strict Code of Conduct for all students travelling under the SSTS scheme must adhere to. Breaches of the Code will not be tolerated and will result in disciplinary action, including possible suspension from free travel. If you feel your child is having any trouble on the bus, please call us and we will ensure the driver is aware of the situation. Our drivers are trained to deal with various issues such as special needs children, shyness, bullying and swearing.

In some school bus situations, there will be a mixture of both primary and high school children. Often these buses with a mixture have better behaviour than buses with Primary or Secondary only students. In most cases, high school students will sit towards the back of the bus and primary towards the front nearest the driver.

If you think your child has left something on the bus, just give us a call.  We have a comprehensive Lost Property System where we make every attempt to return the property to its rightful owner.

If your child does not turn up at the right stop, don’t panic; ring us here at the Pambula office on (02) 6495 6452. We will radio through to our drivers and locate your child and we will organise to have the bus meet you at another stop or if possible divert the bus at an appropriate point back to your stop.

Traveling on Route buses

Unless the item can be accommodated within the student’s bag or separate equipment bag and can fit on students lap.  It cannot take up a passenger seat or be stowed in the isle.  Large school projects and large musical instruments must also fit on student’s lap.

Please note that if these or other items are deemed by the driver as having potential to cause injury  in the event the bus was involved in an accident or required to break heavily which may cause injury or discomfort to other passengers is also prohibited from being carried inside the bus.

This policy is for the safety of passengers, other road users and the driver.

Management understand that it may cause inconvenience to passengers, however safety is always our first concern.  As such all drivers are asked to enforce this policy as it only creates confusion and angst if some drivers adhere to the policy and others disregard at certain times.

  • Surfboards, Boogie Boards – No, items are too large.
  • Golf/Cricket bags – Yes if contained in a narrow bag.
  • Scooters – Yes if folded and in a bag.
  • Fishing rods – Yes if folded and in a bag.
  • Skate boards – Yes if it is in a bag.
  • Bikes – No, item too large

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Sapphire Coast Buslines prides itself on its driver training and employment practices. In line with Guidelines set out by Transport for NSW and the RTA, all our drivers have a

  • Driver Authority
  • Medium Rigid License or higher
  • A current Working with Children Police Check. 
  • Our drivers are also offered customer service training, Certificate in Transport Distribution and training in working with customers who may have special needs.

Please remember that there is a strict Code of Conduct for all students travelling under the SSTS scheme must adhere to. Breaches of the Code will not be tolerated and will result in disciplinary action, including possible suspension from free travel. If you feel your child is having any trouble on the bus, please call us and we will ensure the driver is aware of the situation. Our drivers are trained to deal with various issues such as special needs children, shyness, bullying and swearing.

In some school bus situations, there will be a mixture of both primary and high school children. Often these buses with a mixture have better behaviour than buses with Primary or Secondary only students. In most cases, high school students will sit towards the back of the bus and primary towards the front nearest the driver.

If you think your child has left something on the bus, just give us a call.  We have a comprehensive Lost Property System where we make every attempt to return the property to its rightful owner.

If your child does not turn up at the right stop, don’t panic; ring us here at the Pambula office on (02) 6495 6452. We will radio through to our drivers and locate your child and we will organise to have the bus meet you at another stop or if possible divert the bus at an appropriate point back to your stop.