Passenger FAQ’s

Feedback, Compliments or Complaints

The majority of our public passenger buses are accessible. If you have limited mobility, you can board and travel on most buses.

On our printed bus timetables, look for the wheelchair accessible symbol for services that are accessible.

On rare occasions, due to operational requirements, a non-accessible bus may be used to substitute accessible services.

Buses that are accessible have lower floors, wide doors, wide aisles and there are no steps in the front half of the bus. Other features include handrails, accessible stop buttons and highly-visible LED destination signs on the front of the bus.

Accessible buses have designated areas with folding seats that are designed to fit mobility aids such as wheelchairs and ride-on scooters. These areas are also used for prams and strollers. However, wheelchair users and persons with limited mobility always have priority.

Park in the designated wheelchair space on the bus, facing towards the back. Ensure your mobility aid is out of the aisle and as close to the side of the bus as possible. The back of your wheelchair needs to be in firm contact with the panel or bar behind it and restrained if restraints are available. Apply the wheelchair brakes once in position. The bus will not move until you are parked in the right direction with your wheelchair secured.

When catching a bus with your mobility device, the driver can assist with

  • lowering the bus and extending the ramp so you can get on and off
  • asking other passengers to move so you can access the designated area
  • service and trip planning information.

The driver cannot help you with

  • the operation of your mobility aid
  • the moving of your mobility aid, including lifting and carrying it
  • your personal needs.

The driver is responsible for the safety and comfort of all customers on board so follow their instructions.

To be able to safely use boarding ramps and to fit within wheelchair allocated spaces on buses your mobility aid must be no more than:

  • Length: 1300mm
  • Width: 800mm
  • Weight: 300kg, including occupant, personal items and anyone required to assist on the boarding ramp

Scooters are considered small vehicles. If your scooter is a required mobility aid, it will only be carried on public transport if it is safe and fits the specifications.

It must be able to be driven onto the service and manoeuvred to fit wholly within the allocated wheelchair space under its own power.

Restrictions

  • Petrol run scooters are not permitted on public transport in any circumstances in accordance with the Passenger Transport Regulation 2007.
  • Three-wheeled scooters are not permitted on buses.

Fares

The majority of our public passenger buses are accessible. If you have limited mobility, you can board and travel on most buses.

On our printed bus timetables, look for the wheelchair accessible symbol for services that are accessible.

On rare occasions, due to operational requirements, a non-accessible bus may be used to substitute accessible services.

Buses that are accessible have lower floors, wide doors, wide aisles and there are no steps in the front half of the bus. Other features include handrails, accessible stop buttons and highly-visible LED destination signs on the front of the bus.

Accessible buses have designated areas with folding seats that are designed to fit mobility aids such as wheelchairs and ride-on scooters. These areas are also used for prams and strollers. However, wheelchair users and persons with limited mobility always have priority.

Park in the designated wheelchair space on the bus, facing towards the back. Ensure your mobility aid is out of the aisle and as close to the side of the bus as possible. The back of your wheelchair needs to be in firm contact with the panel or bar behind it and restrained if restraints are available. Apply the wheelchair brakes once in position. The bus will not move until you are parked in the right direction with your wheelchair secured.

When catching a bus with your mobility device, the driver can assist with

  • lowering the bus and extending the ramp so you can get on and off
  • asking other passengers to move so you can access the designated area
  • service and trip planning information.

The driver cannot help you with

  • the operation of your mobility aid
  • the moving of your mobility aid, including lifting and carrying it
  • your personal needs.

The driver is responsible for the safety and comfort of all customers on board so follow their instructions.

To be able to safely use boarding ramps and to fit within wheelchair allocated spaces on buses your mobility aid must be no more than:

  • Length: 1300mm
  • Width: 800mm
  • Weight: 300kg, including occupant, personal items and anyone required to assist on the boarding ramp

Scooters are considered small vehicles. If your scooter is a required mobility aid, it will only be carried on public transport if it is safe and fits the specifications.

It must be able to be driven onto the service and manoeuvred to fit wholly within the allocated wheelchair space under its own power.

Restrictions

  • Petrol run scooters are not permitted on public transport in any circumstances in accordance with the Passenger Transport Regulation 2007.
  • Three-wheeled scooters are not permitted on buses.

Our Buses

The majority of our public passenger buses are accessible. If you have limited mobility, you can board and travel on most buses.

On our printed bus timetables, look for the wheelchair accessible symbol for services that are accessible.

On rare occasions, due to operational requirements, a non-accessible bus may be used to substitute accessible services.

Buses that are accessible have lower floors, wide doors, wide aisles and there are no steps in the front half of the bus. Other features include handrails, accessible stop buttons and highly-visible LED destination signs on the front of the bus.

Accessible buses have designated areas with folding seats that are designed to fit mobility aids such as wheelchairs and ride-on scooters. These areas are also used for prams and strollers. However, wheelchair users and persons with limited mobility always have priority.

Park in the designated wheelchair space on the bus, facing towards the back. Ensure your mobility aid is out of the aisle and as close to the side of the bus as possible. The back of your wheelchair needs to be in firm contact with the panel or bar behind it and restrained if restraints are available. Apply the wheelchair brakes once in position. The bus will not move until you are parked in the right direction with your wheelchair secured.

When catching a bus with your mobility device, the driver can assist with

  • lowering the bus and extending the ramp so you can get on and off
  • asking other passengers to move so you can access the designated area
  • service and trip planning information.

The driver cannot help you with

  • the operation of your mobility aid
  • the moving of your mobility aid, including lifting and carrying it
  • your personal needs.

The driver is responsible for the safety and comfort of all customers on board so follow their instructions.

To be able to safely use boarding ramps and to fit within wheelchair allocated spaces on buses your mobility aid must be no more than:

  • Length: 1300mm
  • Width: 800mm
  • Weight: 300kg, including occupant, personal items and anyone required to assist on the boarding ramp

Scooters are considered small vehicles. If your scooter is a required mobility aid, it will only be carried on public transport if it is safe and fits the specifications.

It must be able to be driven onto the service and manoeuvred to fit wholly within the allocated wheelchair space under its own power.

Restrictions

  • Petrol run scooters are not permitted on public transport in any circumstances in accordance with the Passenger Transport Regulation 2007.
  • Three-wheeled scooters are not permitted on buses.

Accessible Travel on Route Buses

The majority of our public passenger buses are accessible. If you have limited mobility, you can board and travel on most buses.

On our printed bus timetables, look for the wheelchair accessible symbol for services that are accessible.

On rare occasions, due to operational requirements, a non-accessible bus may be used to substitute accessible services.

Buses that are accessible have lower floors, wide doors, wide aisles and there are no steps in the front half of the bus. Other features include handrails, accessible stop buttons and highly-visible LED destination signs on the front of the bus.

Accessible buses have designated areas with folding seats that are designed to fit mobility aids such as wheelchairs and ride-on scooters. These areas are also used for prams and strollers. However, wheelchair users and persons with limited mobility always have priority.

Park in the designated wheelchair space on the bus, facing towards the back. Ensure your mobility aid is out of the aisle and as close to the side of the bus as possible. The back of your wheelchair needs to be in firm contact with the panel or bar behind it and restrained if restraints are available. Apply the wheelchair brakes once in position. The bus will not move until you are parked in the right direction with your wheelchair secured.

When catching a bus with your mobility device, the driver can assist with

  • lowering the bus and extending the ramp so you can get on and off
  • asking other passengers to move so you can access the designated area
  • service and trip planning information.

The driver cannot help you with

  • the operation of your mobility aid
  • the moving of your mobility aid, including lifting and carrying it
  • your personal needs.

The driver is responsible for the safety and comfort of all customers on board so follow their instructions.

To be able to safely use boarding ramps and to fit within wheelchair allocated spaces on buses your mobility aid must be no more than:

  • Length: 1300mm
  • Width: 800mm
  • Weight: 300kg, including occupant, personal items and anyone required to assist on the boarding ramp

Scooters are considered small vehicles. If your scooter is a required mobility aid, it will only be carried on public transport if it is safe and fits the specifications.

It must be able to be driven onto the service and manoeuvred to fit wholly within the allocated wheelchair space under its own power.

Restrictions

  • Petrol run scooters are not permitted on public transport in any circumstances in accordance with the Passenger Transport Regulation 2007.
  • Three-wheeled scooters are not permitted on buses.

Traveling on Route buses

The majority of our public passenger buses are accessible. If you have limited mobility, you can board and travel on most buses.

On our printed bus timetables, look for the wheelchair accessible symbol for services that are accessible.

On rare occasions, due to operational requirements, a non-accessible bus may be used to substitute accessible services.

Buses that are accessible have lower floors, wide doors, wide aisles and there are no steps in the front half of the bus. Other features include handrails, accessible stop buttons and highly-visible LED destination signs on the front of the bus.

Accessible buses have designated areas with folding seats that are designed to fit mobility aids such as wheelchairs and ride-on scooters. These areas are also used for prams and strollers. However, wheelchair users and persons with limited mobility always have priority.

Park in the designated wheelchair space on the bus, facing towards the back. Ensure your mobility aid is out of the aisle and as close to the side of the bus as possible. The back of your wheelchair needs to be in firm contact with the panel or bar behind it and restrained if restraints are available. Apply the wheelchair brakes once in position. The bus will not move until you are parked in the right direction with your wheelchair secured.

When catching a bus with your mobility device, the driver can assist with

  • lowering the bus and extending the ramp so you can get on and off
  • asking other passengers to move so you can access the designated area
  • service and trip planning information.

The driver cannot help you with

  • the operation of your mobility aid
  • the moving of your mobility aid, including lifting and carrying it
  • your personal needs.

The driver is responsible for the safety and comfort of all customers on board so follow their instructions.

To be able to safely use boarding ramps and to fit within wheelchair allocated spaces on buses your mobility aid must be no more than:

  • Length: 1300mm
  • Width: 800mm
  • Weight: 300kg, including occupant, personal items and anyone required to assist on the boarding ramp

Scooters are considered small vehicles. If your scooter is a required mobility aid, it will only be carried on public transport if it is safe and fits the specifications.

It must be able to be driven onto the service and manoeuvred to fit wholly within the allocated wheelchair space under its own power.

Restrictions

  • Petrol run scooters are not permitted on public transport in any circumstances in accordance with the Passenger Transport Regulation 2007.
  • Three-wheeled scooters are not permitted on buses.