Passenger FAQ’s

Feedback, Compliments or Complaints

Instruments can only be brought onto buses if they are in a case and can fit on passenger’s lap or under the seat in front of you. 

Suitcases and golf bags can only be brought onto passenger buses if they are a dedicated passenger service and not a school service due to full capacity.  If you wish to travel with these items, it is best to call SCB in advance to ensure the service you wish to travel on will be able to service this request.

Scooters that are not mobility aids, are only permitted on the bus if they are in a case and can be safely stowed on the passenger’s lap or in the seat in front of you. The driver can refuse these items if the service is at full capacity.

Bicycles cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.

Surfboards can be taken on board, although the driver may refuse if the service is at capacity.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

Pet animals may be allowed to travel on buses if it is confined in a box, basket or another container as required by the NSW Passenger Transport Act and regulations. However, permission is still required by staff or the driver.

In accordance with industry recognition, therapy animals, facility animals and emotional support animals are considered to be companion animals. These animals do not have public access rights and can only travel using the arrangements provided for travelling with pets.

When boarding public transport with a pet or other animal, please be aware that:

  • The animal must be restrained in a suitable box, basket or another container at all times while onboard.
  • The driver or crew may refuse to allow the animal if the service is reaching capacity.
  • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
  • Animals are not allowed on seats and must not obstruct passageways.
  • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets

Yes, it is free to take a pram or stroller on public transport. Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.  Prams on buses that are not accessible will need to be folded prior to entry and stowed away in the bus.

There are some important safety measures to be aware of when travelling with prams and young children:

  • Strap your child in securely and hold on to your pram while waiting for the bus.
  • Apply the pram’s parking brake and park parallel to the edge of the footpath.
  • Board with the pram in front, lifting the front wheels over the gap.
  • Place prams out of the way of other passengers or staff.
  • Place pram in allocated disabled area and face pram towards the back of the bus with the handbrake applied.
  • Wheelchairs and mobility aid will have priority to designated accessible areas on the bus.

In the event of a passenger needing medical attention, an ambulance will be called to provide medical assistance and the bus will wait until the ambulance arrives. Our drivers will provide assistance where possible but it is not a requirement in NSW for drivers of public buses to be trained in first aid.

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Fares

Instruments can only be brought onto buses if they are in a case and can fit on passenger’s lap or under the seat in front of you. 

Suitcases and golf bags can only be brought onto passenger buses if they are a dedicated passenger service and not a school service due to full capacity.  If you wish to travel with these items, it is best to call SCB in advance to ensure the service you wish to travel on will be able to service this request.

Scooters that are not mobility aids, are only permitted on the bus if they are in a case and can be safely stowed on the passenger’s lap or in the seat in front of you. The driver can refuse these items if the service is at full capacity.

Bicycles cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.

Surfboards can be taken on board, although the driver may refuse if the service is at capacity.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

Pet animals may be allowed to travel on buses if it is confined in a box, basket or another container as required by the NSW Passenger Transport Act and regulations. However, permission is still required by staff or the driver.

In accordance with industry recognition, therapy animals, facility animals and emotional support animals are considered to be companion animals. These animals do not have public access rights and can only travel using the arrangements provided for travelling with pets.

When boarding public transport with a pet or other animal, please be aware that:

  • The animal must be restrained in a suitable box, basket or another container at all times while onboard.
  • The driver or crew may refuse to allow the animal if the service is reaching capacity.
  • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
  • Animals are not allowed on seats and must not obstruct passageways.
  • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets

Yes, it is free to take a pram or stroller on public transport. Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.  Prams on buses that are not accessible will need to be folded prior to entry and stowed away in the bus.

There are some important safety measures to be aware of when travelling with prams and young children:

  • Strap your child in securely and hold on to your pram while waiting for the bus.
  • Apply the pram’s parking brake and park parallel to the edge of the footpath.
  • Board with the pram in front, lifting the front wheels over the gap.
  • Place prams out of the way of other passengers or staff.
  • Place pram in allocated disabled area and face pram towards the back of the bus with the handbrake applied.
  • Wheelchairs and mobility aid will have priority to designated accessible areas on the bus.

In the event of a passenger needing medical attention, an ambulance will be called to provide medical assistance and the bus will wait until the ambulance arrives. Our drivers will provide assistance where possible but it is not a requirement in NSW for drivers of public buses to be trained in first aid.

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Our Buses

Instruments can only be brought onto buses if they are in a case and can fit on passenger’s lap or under the seat in front of you. 

Suitcases and golf bags can only be brought onto passenger buses if they are a dedicated passenger service and not a school service due to full capacity.  If you wish to travel with these items, it is best to call SCB in advance to ensure the service you wish to travel on will be able to service this request.

Scooters that are not mobility aids, are only permitted on the bus if they are in a case and can be safely stowed on the passenger’s lap or in the seat in front of you. The driver can refuse these items if the service is at full capacity.

Bicycles cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.

Surfboards can be taken on board, although the driver may refuse if the service is at capacity.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

Pet animals may be allowed to travel on buses if it is confined in a box, basket or another container as required by the NSW Passenger Transport Act and regulations. However, permission is still required by staff or the driver.

In accordance with industry recognition, therapy animals, facility animals and emotional support animals are considered to be companion animals. These animals do not have public access rights and can only travel using the arrangements provided for travelling with pets.

When boarding public transport with a pet or other animal, please be aware that:

  • The animal must be restrained in a suitable box, basket or another container at all times while onboard.
  • The driver or crew may refuse to allow the animal if the service is reaching capacity.
  • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
  • Animals are not allowed on seats and must not obstruct passageways.
  • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets

Yes, it is free to take a pram or stroller on public transport. Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.  Prams on buses that are not accessible will need to be folded prior to entry and stowed away in the bus.

There are some important safety measures to be aware of when travelling with prams and young children:

  • Strap your child in securely and hold on to your pram while waiting for the bus.
  • Apply the pram’s parking brake and park parallel to the edge of the footpath.
  • Board with the pram in front, lifting the front wheels over the gap.
  • Place prams out of the way of other passengers or staff.
  • Place pram in allocated disabled area and face pram towards the back of the bus with the handbrake applied.
  • Wheelchairs and mobility aid will have priority to designated accessible areas on the bus.

In the event of a passenger needing medical attention, an ambulance will be called to provide medical assistance and the bus will wait until the ambulance arrives. Our drivers will provide assistance where possible but it is not a requirement in NSW for drivers of public buses to be trained in first aid.

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Accessible Travel on Route Buses

Instruments can only be brought onto buses if they are in a case and can fit on passenger’s lap or under the seat in front of you. 

Suitcases and golf bags can only be brought onto passenger buses if they are a dedicated passenger service and not a school service due to full capacity.  If you wish to travel with these items, it is best to call SCB in advance to ensure the service you wish to travel on will be able to service this request.

Scooters that are not mobility aids, are only permitted on the bus if they are in a case and can be safely stowed on the passenger’s lap or in the seat in front of you. The driver can refuse these items if the service is at full capacity.

Bicycles cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.

Surfboards can be taken on board, although the driver may refuse if the service is at capacity.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

Pet animals may be allowed to travel on buses if it is confined in a box, basket or another container as required by the NSW Passenger Transport Act and regulations. However, permission is still required by staff or the driver.

In accordance with industry recognition, therapy animals, facility animals and emotional support animals are considered to be companion animals. These animals do not have public access rights and can only travel using the arrangements provided for travelling with pets.

When boarding public transport with a pet or other animal, please be aware that:

  • The animal must be restrained in a suitable box, basket or another container at all times while onboard.
  • The driver or crew may refuse to allow the animal if the service is reaching capacity.
  • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
  • Animals are not allowed on seats and must not obstruct passageways.
  • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets

Yes, it is free to take a pram or stroller on public transport. Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.  Prams on buses that are not accessible will need to be folded prior to entry and stowed away in the bus.

There are some important safety measures to be aware of when travelling with prams and young children:

  • Strap your child in securely and hold on to your pram while waiting for the bus.
  • Apply the pram’s parking brake and park parallel to the edge of the footpath.
  • Board with the pram in front, lifting the front wheels over the gap.
  • Place prams out of the way of other passengers or staff.
  • Place pram in allocated disabled area and face pram towards the back of the bus with the handbrake applied.
  • Wheelchairs and mobility aid will have priority to designated accessible areas on the bus.

In the event of a passenger needing medical attention, an ambulance will be called to provide medical assistance and the bus will wait until the ambulance arrives. Our drivers will provide assistance where possible but it is not a requirement in NSW for drivers of public buses to be trained in first aid.

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.

Traveling on Route buses

Instruments can only be brought onto buses if they are in a case and can fit on passenger’s lap or under the seat in front of you. 

Suitcases and golf bags can only be brought onto passenger buses if they are a dedicated passenger service and not a school service due to full capacity.  If you wish to travel with these items, it is best to call SCB in advance to ensure the service you wish to travel on will be able to service this request.

Scooters that are not mobility aids, are only permitted on the bus if they are in a case and can be safely stowed on the passenger’s lap or in the seat in front of you. The driver can refuse these items if the service is at full capacity.

Bicycles cannot be taken on buses because they are difficult to stow without inconveniencing or potentially endangering other passengers.

Surfboards can be taken on board, although the driver may refuse if the service is at capacity.

Assistance animals with a valid form of accepted accreditation are allowed on all public transport in NSW.

Pet animals may be allowed to travel on buses if it is confined in a box, basket or another container as required by the NSW Passenger Transport Act and regulations. However, permission is still required by staff or the driver.

In accordance with industry recognition, therapy animals, facility animals and emotional support animals are considered to be companion animals. These animals do not have public access rights and can only travel using the arrangements provided for travelling with pets.

When boarding public transport with a pet or other animal, please be aware that:

  • The animal must be restrained in a suitable box, basket or another container at all times while onboard.
  • The driver or crew may refuse to allow the animal if the service is reaching capacity.
  • Animals that are not clean, appear vicious or likely to annoy, threaten or inconvenience other customers will not be allowed.
  • Animals are not allowed on seats and must not obstruct passageways.
  • You should keep your animal away from other travelling animals to ensure the safety and comfort of other customers and pets

Yes, it is free to take a pram or stroller on public transport. Children aged three years and under travel free and don’t need a ticket. Children aged 4-15 (inclusive) pay child fares.  Prams on buses that are not accessible will need to be folded prior to entry and stowed away in the bus.

There are some important safety measures to be aware of when travelling with prams and young children:

  • Strap your child in securely and hold on to your pram while waiting for the bus.
  • Apply the pram’s parking brake and park parallel to the edge of the footpath.
  • Board with the pram in front, lifting the front wheels over the gap.
  • Place prams out of the way of other passengers or staff.
  • Place pram in allocated disabled area and face pram towards the back of the bus with the handbrake applied.
  • Wheelchairs and mobility aid will have priority to designated accessible areas on the bus.

In the event of a passenger needing medical attention, an ambulance will be called to provide medical assistance and the bus will wait until the ambulance arrives. Our drivers will provide assistance where possible but it is not a requirement in NSW for drivers of public buses to be trained in first aid.

There is no eating permitted on buses unless for medical reasons and only water is allowed to be drunk on buses.