Charter FAQs
Group & wedding charter FAQs
Does receiving a quote guarantee a booking?
When you receive a quote from us it does not guarantee a booking. Once we have received your signed approval of the quote and sent you a booking confirmation via email, your reservation will be confirmed. All quotations are valid for seven days. For further information, please see the charter terms & conditions.
How do I pay for my charter?
We accept payment via direct transfer, credit card, cash/cheque. Please refer to your booking confirmation for details.
Do you require a deposit?
We do not require a deposit to hold your reservation. Unless otherwise specified, full payment must be paid at least 7 days before the first day of travel. Payment terms are strictly upon receipt of the invoice.
Is a bond required?
For private and group charters, a $200 security bond is required. This will cover any additional expenditures such as cleaning, overtime, or vehicle damage. Please refer to the Hire Terms & Conditions.
Can you hire the bus without a driver and drive yourself?
No, we do not rent out our buses for private use (Dry Hire). All charter quotes include a licenced coach driver and one of our well-maintained coaches.
Do your vehicles have toilets?
No, none of our coaches or buses have restrooms. We will make planned restroom stops in accordance with your itinerary.
What amenities do our semi coaches have?
All of our coaches are air-conditioned and come with TV/DVD players, a PA system for the driver and guide and luggage compartments.
Can I eat or drink on the bus?
We politely ask that you do not eat or drink on the bus. It is strictly prohibited to drink alcohol on the bus or coach. Extra charges will apply if additional cleaning time is required.
Do you provide interstate away charters?
Yes, however our drivers are limited to 12 hours of driving in 24 hours and must adhere to the Heavy Vehicle National Law and regulations. As a registered travel company, we can also organise comprehensive travel itineraries for groups and schools for bus travel around Australia.
Do you provide charters to the NSW Snowfields?
We certainly do. Our drivers are fully licenced and have passed the Snow Driver Training course, which allows them to transport passengers in NSW's snowfields.
What happens if my private or group charter runs late?
Any departures that take place 10 minutes or later than the scheduled confirmed pick up time will be charted at a rate of $120 per hour including GST or $30.00 per 15 minutes.
Do you allow for standees?
All our semi coaches are fitted with seatbelts and do not allow for standees. Our Low Floor Buses, as well as our school buses with bench seats, allow for some standees. This style of bus is perfect for short-distance charters as it's easier to load and unload larger groups.
What Is the Cancellation Policy for a charter booking?
Within 24 Hours of departure
Full or part payment as per managers discretion, plus $45 booking fee
1 or more days for bookings in the local region (80km)
No charge
1 or more days for booking out of the region and more than one consecutive day
20% of booking plus $75 booking fee
At time of Travel
If coach/ buses arrive at the pickup location and are not required and not cancelled, full payment will be invoiced as per the booking
Day Tour FAQs
How do I make a booking?
Can make reservations online on our website. Bookings will be held until the minimum number is met. You will receive an email to confirm your reservation and make payment.
What payment types do you accept?
We accept direct transfer and credit card payment via Stripe (there are no transaction fees incurred).
Is there a minimum number of people required to operate the day tours?
A minimum number of participants is necessary for all-day excursions for us to operate. For further information, please see the individual tours.
Do the tours include a tour guide?
Yes, a commentary driver and/or a tour guide are included on all day trips and shore excursions.
I have a large group can I book the entire tour?
Yes, please complete the enquiry form inside the tour for details on availability and pricing, and we will contact you as soon as possible.
What is the Cancellation Policy for a day tour or shore excursion booking?
For any cause other than adverse weather, illness/medical condition, or your ship not docking, within 24 hours. A total of 75% of the booking fee will be refunded. Please note that in the event of severe weather, we will make every effort to find a suitable alternative for the trip/ tour that you are comfortable with; however, if this choice is not satisfactory, you will be entitled to a full refund.
1 -7 days - 20% of the booking
More than 7 days - Full refund